Roleplay a real meeting, out loud, against a merchant who won't make it easy.
Sessions are transcribed for coaching. Audio is never stored. Your Team Manager can see your scores and transcripts.
What are you practising?
First time? A 4-minute phase drill is a gentler start than a full meeting — and it's the fastest way to fix one phase.
Which phase?
What kind of business are you walking into?
How hard should he be?
A rep rings the Answer Desk and asks a question out loud. Their caller ID is the only thing letting them in, so this list is the door. Numbers in full international form.
Connecting — he'll speak first.