Roleplay a real meeting, out loud, against a merchant who won't make it easy.
Sessions are transcribed for coaching. Audio is never stored. Your Team Manager can see your scores and transcripts.
What are you practising?
Which phase?
How hard should he be?
He didn't book this meeting — he speaks first, and you'll have to earn the time. You'll be asked for microphone access. Find somewhere quiet-ish — a parked car is fine.
Tick steps off as you go — this phone remembers where you got to.
Connecting — he'll speak first.