Roleplay a real meeting, out loud, against a merchant who won't make it easy.
Sessions are transcribed for coaching. Audio is never stored. Your Team Manager can see your scores and transcripts.
What are you practising?
Which phase?
How hard should he be?
He didn't book this meeting — he speaks first, and you'll have to earn the time. The clock counts down and you'll get a warning at two minutes; when it runs out the meeting ends and you're scored on how far you got. It also closes itself if nobody's talking. You'll be asked for microphone access. Find somewhere quiet-ish — a parked car is fine.
One step at a time. Tap through as you go — this phone remembers where you got to.
Connecting — he'll speak first.